Just about all the CIOs I speak with are at an inflection point in their careers. Some are just biding time before retirement, but many are emerging CIOs who are driven more by a business imperative than a technological one. Today, market and cultural pressures are forcing CIOs to move quickly and be flexible. In many ways, this is antithetical to the posture of IT, which can often be described as slow and methodical. This posture however is no longer sustainable in the era of the six forces of
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Topics:
Big Data,
Sales Performance,
cio callenges,
IT Performance,
Operational Performance,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
Customer & Contact Center,
Governance, Risk & Compliance (GRC),
Technology Innovation
Ventana Research recently completed an in-depth benchmark research project on long-range planning. As I define it, long-range planning is the formal quantification of the more conceptual strategic plan. It makes specific assumptions and expresses in numbers how a company expects its strategy will play out over time. Almost all (95%) of those participating in the research see a need to make improvements to their long-range planning process. The research shows that one useful improvement is ...
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Topics:
Big Data,
Performance Management,
Planning,
Sales Performance,
Supply Chain Performance,
Office of Finance,
Reporting,
Operational Performance,
Business Analytics,
Business Performance,
Customer & Contact Center,
Financial Performance,
Workforce Performance,
CFO,
CEO,
Financial Performance Management,
FPM
At the beginning of the year I wrote analyst perspective outlining why I think Salesforce.com is a vendor to watch during 2013. I followed this up with a post noting that Salesforce has shifted its headline messaging from becoming the “collaborative company” to becoming the “customer company” – a message that resonates better with me. During a recent analyst event, the theme of becoming a customer company remained the main message, but this time the emphasis moved to marketing, as the...
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Topics:
Sales Performance,
Salesforce.com,
Social Media,
Customer Analytics,
Customer Experience,
Social CRM,
Voice of the Customer,
Analytics,
Business Analytics,
Cloud Computing,
Collaboration,
Customer & Contact Center,
Customer Service,
Call Center,
Contact Center,
Contact Center Analytics,
CRM
Businesses continue to try to increase productivity and simplify tasks in order to use their time smarter. Our recent business technology innovation research found that, when it comes to analytics, 44 percent of organizations spend the most time on data-related tasks. With lack of resources being the largest issue impeding the adoption of technology, IT must operate efficiently while getting business the data it needs on a timely basis. Scribe Solutions has a business-centric data integration...
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Topics:
Microsoft,
Sales Performance,
Marketo,
On24,
SilverPop,
IT Performance,
Operational Performance,
Business Intelligence,
Business Performance,
Customer & Contact Center,
Data Integration,
Information Applications,
Information Management,
FinancialForce,
Information Optimization,
Intuit Quicken,
Scribe Software,
Xactly
Organizations succeed through continuous planning to achieve high levels of performance. For most organizations planning is not an easy process to conduct. Planning software is typically designed for only a few people in the process, such as analysts, or organizations might use spreadsheets, which are not designed for business planning across an organization. Most technologies only allow you to examine the past and not plan for the future. For decades organizations have tried to focus planning...
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Topics:
Big Data,
Sales Performance,
Supply Chain Performance,
Mobile Technology,
Operations,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Cloud Computing,
Cloudera,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Workforce Performance,
Business Planning,
CFO,
finance,
Tidemark,
Workday
Cloud computing has given business a new way to improve the effectiveness of business processes and ultimately the outcomes of their efforts. In the last five years, business across marketing, customer service, sales, human resources, finance and other areas have embraced the practice of renting access to the applications and technology they need when they need them. Organizations’ use of operational expense budgets helps them get what they need and avoid IT politics or standards that impeded...
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Topics:
Big Data,
Sales Performance,
Social Media,
Supply Chain Performance,
Mobile Technology,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Performance,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Information Management,
Workforce Performance,
Business Applications
This year’s Inspire, Alteryx’s annual user conference, featured new developments around the company’s analytics platform. Alteryx CEO Dean Stoecker kicked off the event by talking about the promise of big data, the dissemination of analytics throughout the organization, and the data artisan as the “new boss.” Alteryx coined the term “data artisan” to represent the persona at the center of the company’s development and marketing efforts. My colleague Mark Smith wrote about the rise of the data...
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Topics:
Predictive Analytics,
Sales Performance,
Tableau,
alteryx,
Absolute Data,
data artisan,
Operational Performance,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Data Integration,
Information Applications,
Operational Intelligence
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Topics:
Big Data,
Sales Performance,
Supply Chain Performance,
Kapplets,
Operational Performance,
Business Analytics,
Business Intelligence,
Business Performance,
Customer & Contact Center,
Information Applications,
Information Management,
Information Optimization,
Kapow
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Topics:
Big Data,
Sales Performance,
Social Media,
Mobile Technology,
Vitria,
IT Performance,
Operational Performance,
Business Analytics,
Business Intelligence,
Business Performance,
Cloud Computing,
Complex Event Processing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Management,
Location Intelligence,
Operational Intelligence
SAS Institute held its 24th annual analyst summit last week in Steamboat Springs, Colorado. The 37-year-old privately held company is a key player in big data analytics, and company executives showed off their latest developments and product roadmaps. In particular, LASR Analytical Server and Visual Analytics 6.2, which is due to be released this summer, are critical to SAS’ ability to secure and expand its role as a preeminent analytics vendor in the big data era.
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Topics:
Big Data,
Sales Performance,
SAS,
Supply Chain Performance,
LASR,
Operational Performance,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
Customer & Contact Center,
Financial Performance,
Location Intelligence,
Operational Intelligence,
SAS institute