I recently attended the annual SAS analyst summit to hear the latest company, product and customer growth news from the multi-billion-dollar analytics software provider. This global giant continues to grow its business and solutions to help with fraud prevention, marketing and risk. It lets users apply its analytic and statistical technology in practical applications for business. SAS can meet midsized businesses’ demand with packaging and pricing to ensure it is not seen as only affordable to...
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Topics:
Big Data,
Predictive Analytics,
Sales Performance,
SAS,
Fraud,
GRC,
Operational Performance,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
CIO,
Cloud Computing,
Customer & Contact Center,
Data Integration,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Management,
Operational Intelligence,
Risk
I recently wrote that Salesforce.com was a vendor to watch during 2013, and during a recent briefing I heard more messages that support this view. First there was confirmation about financials. Even though the company is only 14 years old and the overall economy is not exactly booming, revenues for 2012 were up 35 percent to $3.05 billion, with Europe matching this with a 37 percent year-on-year growth. This not only shows the company is here to stay, but that the cloud is now well and truly...
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Topics:
Sales Performance,
Salesforce.com,
Social Media,
Customer Analytics,
Customer Experience,
Social CRM,
Speech Analytics,
Voice of the Customer,
Operational Performance,
Analytics,
Cloud Computing,
Collaboration,
Customer & Contact Center,
Customer Service,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Desktop Analytics,
Text Analytics
Big data analytics is being offered as the key to addressing a wide array of management and operational needs across business and IT. But the label “big data analytics” is used in a variety of ways, confusing people about its usefulness and value and about how best to implement to drive business value. The uncertainty this causes poses a challenge for organizations that want to take advantage of big data in order to gain competitive advantage, comply with regulations, manage risk and improve...
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Topics:
Predictive Analytics,
Sales Performance,
SAP,
IT Performance,
Operational Performance,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
IBM,
Information Applications,
Information Management,
Data Discovery,
big analytics
Ventana Research recently completed an in-depth benchmark research project on long-range planning. As part of the research we had discussions with CFOs and those involved in financial planning and analysis about their company’s strategic and long-range planning processes, which pointed to the need for clarity in using the terms “strategic planning” and “long-range planning.”
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Topics:
Big Data,
Performance Management,
Planning,
Sales Performance,
Supply Chain Performance,
Office of Finance,
Reporting,
Operational Performance,
Business Performance,
Customer & Contact Center,
Financial Performance,
Workforce Performance,
CFO,
CEO,
Financial Performance Management,
FPM
SiSense gained a lot of traction last week at the Strata conference in San Jose as it broke records in the so-called 10x10x10 Challenge – analyzing 10 terabytes of data in 10 seconds on a $10,000 commodity machine – and earned the company’s Prism product the Audience Choice Award. The Israel-based company, founded in 2005, has venture capital backing and is currently running at a profit with customers in more than 50 countries and marquee customers such as Target and Merck. Prism, its primary...
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Topics:
Big Data,
Sales Performance,
Tableau,
elasticube,
Operational Performance,
Analytics,
Business Intelligence,
Business Performance,
Customer & Contact Center,
Information Applications,
Information Management,
Qlik
SnapLogic, a provider of data integration in the cloud, this week announced Big Data-as-a-Service to address businesses’ needs to integrate and process data across Hadoop big data environments. As our research agenda for 2013 outlines, dealing with data in the cloud is very important to organizations. At the same time, businesses need to be able to integrate their big data with all their technology assets, as I pointed out recently.
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Topics:
Big Data,
R,
Sales Performance,
Salesforce.com,
SnapLogic,
Operational Performance,
Business Analytics,
Cloud Computing,
Cloudera,
Customer & Contact Center,
Data Integration,
Information Applications,
Information Management
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Topics:
Sales Performance,
Supply Chain Performance,
Office of Finance,
Reporting,
enterprise spreadsheet,
Operational Performance,
Analytics,
Business Performance,
Customer & Contact Center,
Financial Performance,
Visualization,
Workforce Performance,
Risk,
benchmark,
Financial Performance Management
LogiXML has been around for more than a decade, but has seen particularly robust growth in the past year. Recent announcements show the company with better than 100-percent year-over-year growth, driven by a 97 percent license renewal rate and new customer growth in SMB, departmental and OEM deployments. The 158-percent growth for the embedded analytics group for the fourth quarter on a year-over-year basis was particularly strong.
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Topics:
Sales Performance,
IT Performance,
Operational Performance,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
Information Applications,
agile,
LogiXML
Improving how employees and managers can improve talent management activities through changes in process, technology and better access to information is both a theme of my research agenda this year. It is also what the key technology vendors in this space have been focused on developing products to do. Cornerstone OnDemand is one of those vendors that has been in the talent management space since 1999, when it launched its original CyberU learning management product, and now offers a broad...
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Topics:
Sales Performance,
Salesforce.com,
Social Media,
HCM,
Learning,
Performance,
Recruiting,
Business Collaboration,
Business Performance,
Cloud Computing,
Workforce Performance,
Cornerstone OnDemand,
HR
Cisco is without doubt best known as a supplier of networking systems. Its products have been used by companies large and small to build local and wide area networks. It has played in the contact center space as a provider of network and call management systems that sit between public networks and contact center agents to manage the delivery of interactions to the right extensions and provide agents with softphones so they can manage inbound and outbound calls. These systems were designed to...
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Topics:
Sales Performance,
Social Media,
Customer Experience,
Logitech,
Mobile Apps,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Cloud Computing,
Collaboration,
Customer & Contact Center,
Customer Service,
Call Center,
Cisco,
Contact Center,
Contact Center Analytics,
CRM,
Unified Communications,
Upstream Works,
Social,
Workforce Force Optimization