Finance departments don’t immediately come to mind in conversations about social collaboration technology. Most of the software used for social collaboration that I’ve seen demonstrated focuses on the sales process or for broader employee engagement. The Facebook-style interface may cause finance department managers and executives to roll their eyes, especially if they’re over 40 years old. Yet business and social collaboration is an important set of capabilities that has been taking hold in...
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Topics:
Customer Experience,
ERP,
communications,
Operational Performance,
Business Collaboration,
Business Performance,
Cloud Computing,
Collaboration,
Financial Performance,
Workforce Performance,
CRM,
Social,
FPM
Teradata recently gave me a technology update and a peek into the future of its portfolio for big data, information management and business analytics at its annual technology influencer summit. The company continues to innovate and build upon its Teradata 14 releases and its new processing technology. Since my last analysis of Teradata’s big data strategy, it has embraced technologies like Hadoop with its Teradata Aster Appliance, which won our 2012 Technology Innovation Award in Big Data....
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Topics:
Big Data,
MicroStrategy,
SAS,
Tableau,
Teradata,
Customer Excellence,
Operational Performance,
Analytics,
Business Analytics,
Business Intelligence,
CIO,
Cloud Computing,
Customer & Contact Center,
In-Memory Computing,
Information Applications,
Information Management,
Location Intelligence,
Operational Intelligence,
CMO,
Discovery,
Intelligent Memory,
Teradata Aster,
Strata+Hadoop
In some parts of the world, bribing government officials is still considered a normal cost of doing business. Elsewhere there has been a growing trend over the past 40 years to make it illegal for a corporation to pay bribes. In the United States, Congress passed the Foreign Corrupt Practices Act (FCPA) in 1977 in the wake of a succession of revelations of companies paying off government officials to secure arms deals or favorable tax treatment. More recently other governments have implemented...
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Topics:
SAP,
ERP,
Governance,
GRC,
bribery,
Operational Performance,
Business Analytics,
Business Performance,
Financial Performance,
Governance, Risk & Compliance (GRC),
IBM,
Operational Intelligence,
Oracle,
CFO,
compliance,
FPM,
Oversight Systems
At this year’s Global Pricing Forum, host Nomis Solutions announced the availability of its Discretion Manager software, which supports dynamic price negotiations. The annual event brings together thought leaders and practitioners interested in pricing. Nomis currently has 17 of the largest 100 banks as customers. With more customers, this year’s event had larger attendance than last year’s.
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Topics:
Big Data,
Sales,
Sales Performance,
Office of Finance,
credit,
financial analytics,
Nomis Solutions,
PRO,
Operational Performance,
Analytics,
Business Analytics,
Business Performance,
Financial Performance,
banking,
Financial Services
Information technology for business is changing rapidly as organizations demand innovation to help them discover insights and facts. Our research into business technology innovation found analytics to be the top priority in 39 percent of organizations. Businesses feel pressure to be better, faster and smarter in operating processes, and understanding their various types of information is a key to success. Businesses are looking to capture value from all types of information both within the...
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Topics:
Big Data,
Sales Performance,
Supply Chain Performance,
Event discovery,
Operational Performance,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
CIO,
Customer & Contact Center,
Financial Performance,
Information Applications,
Information Management,
Location Intelligence,
Operational Intelligence,
Visualization,
Workforce Performance,
Data,
Data Discovery,
Information Discovery
Our benchmark research found in business technology innovation that analytics is the most important new technology for improving their organization’s performance; they ranked big data only fifth out of six choices. This and other findings indicate that the best way for big data to contribute value to today’s organizations is to be paired with analytics. Recently, I wrote about what I call the four pillars of big data analytics on which the technology must be built. These areas are the...
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Topics:
Big Data,
MicroStrategy,
Tableau,
Teradata,
alteryx,
IT Performance,
Operational Performance,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
Customer & Contact Center,
Governance, Risk & Compliance (GRC),
IBM,
Information Applications,
Information Management,
Operational Intelligence,
Oracle
I was recently at Oracle Analyst World which is the vendor’s annual gathering of technology industry analysts. Its executives and others in the products organization deliver the latest news on where the titan is focusing efforts to expand its technology and markets. This year, against the background of the consumer and business markets embracing mobile and cloud computing, Oracle is working to sound like a more friendly supplier that can help remove legacy issues and inefficiencies that plague...
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Topics:
Big Data,
Mobile,
Sales Performance,
Social Media,
Supply Chain Performance,
Social Collaboration,
IT Performance,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Management,
Location Intelligence,
Operational Intelligence,
Oracle,
Workforce Performance,
CFO,
COO
I recently attended NICE Systems’ annual user conference, this year called Interactions 2013. In discussions of its different products and latest releases and testimonials from selected clients, I was surprised by how the messages were packaged. NICE has a long history of acquiring companies, and it has let many of them continue to operate as autonomous lines of business. Often there was minimal integration with other NICE products, a variety of user interfaces, no common software...
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Topics:
Social Media,
Customer Analytics,
Customer Experience,
Customer Feedback Management,
NICE Systems,
Social CRM,
Speech Analytics,
Voice of the Customer,
Mobile Apps,
Self-service,
Operational Performance,
Analytics,
Business Analytics,
Cloud Computing,
Collaboration,
Customer & Contact Center,
Customer Service,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Desktop Analytics,
Text Analytics,
Unified Communications,
Workforce Force Optimization
Responding to the trend that businesses now ask less sophisticated users to perform analysis and rely on software to help them, Oracle recently announced a new release of its flagship Oracle BI Foundational Suite (OBIFS 11.1.1.7) as well as updates to Endeca, the discovery platform that Oracle bought in 2011. Endeca is part of a new class of tools that bring new capabilities in information discovery, self-service access and interactivity. Such approaches represent an important part of the...
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Topics:
Big Data,
Sales Performance,
Social Media,
Supply Chain Performance,
endeca,
IT Performance,
OBIEE,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Customer & Contact Center,
Exalytics,
Financial Performance,
Information Applications,
Information Management,
Location Intelligence,
Oracle,
Workforce Performance
At this year’s Inforum user group conference, Infor representatives showed the progress the organization has made since last year in transforming itself from a ragbag of mostly small, often obsolete software companies to a competitive vendor of a modern enterprise management software suite. Infor was created by private equity investors employing a “rollup” strategy, aimed at combining smaller companies within an industry to form a single larger company that could achieve economies of scale and...
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Topics:
Big Data,
Mobile,
Planning,
Sales Performance,
Social Media,
Supply Chain Performance,
GRC,
Office of Finance,
Budgeting,
closing,
IT Performance,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Performance,
Cloud Computing,
Collaboration,
Customer & Contact Center,
Financial Performance,
Information Management,
Workforce Performance,
CFO,
Infor,
Risk,
FPM,
SEC