At the Informatica World 2014 conference, the company known for its data integration software unveiled the Intelligent Data Platform. In the last three years Informatica has expanded beyond data integration and now has a broad software portfolio that facilitates information management within the enterprise and through cloud computing. The Intelligent Data Platform forms a framework for its portfolio. This expression of broad potential is important for Informatica, which has been slow to...
Read More
Topics:
Big Data,
Master Data Management,
Sales Performance,
Supply Chain Performance,
Operational Performance,
Business Analytics,
Business Intelligence,
Business Performance,
CIO,
Cloud Computing,
Customer & Contact Center,
Data Integration,
Data Management,
Financial Performance,
Informatica,
Information Applications,
Information Management,
Workforce Performance,
Information Optimization,
Product Information Management,
application
Tibco’s recent acquisition of Jaspersoft helps the company fill out its portfolio of business intelligence (BI) and reporting software in an increasingly competitive marketplace. Tibco already offered a range of products in BI and analytics including Tibco Spotfire, an established product for visual data discovery. Jaspersoft and its open source Java reporting tool JasperReports have been around since 2001, and the company says it has 16 million product downloads worldwide, 140,000 production...
Read More
Topics:
Data Visualization,
Spotfire,
embedded analytics,
Jaspersoft,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
Customer & Contact Center,
Operational Intelligence,
Tibco
Epicor used its recent user group conference to explain its strategic direction and product roadmap. The company is the result of multiple mergers of business software corporations over the past 15 years; its target customers are midsize companies and midsize divisions of larger organizations. Its most significant products are Epicor (ERP software aimed mainly at manufacturing and distribution companies) and Activant Solutions (software for small and midsize retailers, including a point-of-sale...
Read More
Topics:
Microsoft,
Mobile,
SaaS,
Sales,
Supply Chain Performance,
Customer Experience,
ERP,
HCM,
Human Capital,
Office of Finance,
communications,
Dynamics AX,
Dynamics GP,
Dynamics NAV Dynamics SL,
Epicor,
Sage Software,
UI,
Unit4,
Operational Performance,
Analytics,
Business Analytics,
Business Performance,
Cloud Computing,
Collaboration,
Customer & Contact Center,
Financial Performance,
Workforce Performance,
CFO,
FinancialForce,
HR,
Infor,
Workday,
Social,
Financial Performance Management,
FPM,
Plex
Alteryx has released version 9.0 of Alteryx Analytics that provides a range of data to predictive analytics in advance of its annual user conference called Inspire 2014. I have covered the company for several years as it has emerged as a key player in providing a range of business analytics from predictive to big data analytics. The importance of this category of analytics is revealed by our latest benchmark research on big data analytics, which finds that predictive analytics is the most...
Read More
Topics:
Big Data,
Sales Performance,
Social Media,
Supply Chain Performance,
alteryx,
data blending,
IT Performance,
Operational Performance,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
Customer & Contact Center,
Financial Performance,
Information Management,
Location Intelligence,
Operational Intelligence
InContact has cloud-based products that cover multichannel communications infrastructure (sometimes referred to as a “contact center in the cloud”) and workforce optimization. The channel management products were developed by inContact and through a partnership with Verint. InContact has been working to make Verint’s workforce optimization products available in the cloud while integrating the two sets of products. I met Kristyn Emenecker, inContact’s VP of workforce optimization, at the recent...
Read More
Topics:
Customer Analytics,
Customer Experience,
Customer Feedback Management,
Speech Analytics,
Voice of the Customer,
Analytics,
Business Analytics,
Business Collaboration,
Cloud Computing,
Customer & Contact Center,
Customer Service,
Call Center,
Contact Center,
Contact Center Analytics,
Desktop Analytics,
Text Analytics,
Workforce Force Optimization
I recently attended the 2014 global analyst summit in San Francisco hosted by Pitney Bowes, an old technology company (now in business for 94 years) that has a new focus in its software along with an entirely new executive team. These leaders unveiled a business and technology strategy meant to demonstrate the company’s commitment to software. For many years it has been known mostly for mail services and postage metering, but Pitney Bowes also has made investments in software that can help...
Read More
Topics:
Big Data,
Sales Performance,
Social Media,
Pitney Bowes,
IT Performance,
Operational Performance,
Business Analytics,
Business Intelligence,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Information Applications,
Information Management,
Location Intelligence
At Saba’s recent global customer conference executives discussed the company’s latest product enhancements, progress made during the past year and plans for the future. Saba provides a talent management suite that includes all capabilities except compensation management and is a leading vendor of corporate learning management systems. The majority of its 2,200 customers and 31 million users in 195 countries use the learning system, Learning@Work.
Read More
Topics:
Big Data,
Mobile,
Social Media,
HCM,
Human Capital Management,
Predictive,
Recruiting,
Learning Management,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Cloud Computing,
Collaboration,
Saba,
Talent Management
From my perspective, Infor’s strategy to accelerate revenue growth is to offer companies more innovation and a lower and more predictable cost of ownership than its rivals in the business software market; its products include the major categories of ERP, human resources and financial performance management. It aims to innovate by focusing on improving the user experience and to lower costs by redesigning its software architecture. The innovation stems from a fresh approach to designing...
Read More
Topics:
Microsoft,
Mobile,
SaaS,
Sales,
Sales Performance,
Supply Chain Performance,
Customer Experience,
ERP,
HCM,
Human Capital,
Office of Finance,
Dynamics AX,
Dynamics GP,
Dynamics NAV Dynamics SL,
Sage Software,
UI,
Unit4,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Information Management,
Workforce Performance,
CFO,
FinancialForce,
HR,
Infor,
Workday,
Financial Performance Management,
FPM,
Plex
Few sales organizations realize their full potential, partly because they don’t execute well. We urge organizations to move beyond conventional wisdom in how they think about executing sales processes and have placed methods for making improvement to sales execution at the center of our research on sales in 2014. In our recent research on sales forecasting almost half (44%) of sales organizations said they have impediments that are motivating management to consider further investment in sales...
Read More
Topics:
Sales,
Sales Performance,
Salesforce.com,
Qvidian,
Sales Coaching,
Sales Force Automation,
Operational Performance,
Business Analytics,
Cloud Computing,
SFA
Sales forecasting is an essential process for most businesses. It helps guide the efforts not only of the sales function but also of finance, operations, manufacturing and customer service. Our recently released sales forecasting benchmark research reveals significant insights and best practices that can help companies optimize the effectiveness of this process. I recently wrote that most sales organizations need to make significant changes to the way they do sales forecasting. In that analyst...
Read More
Topics:
Sales,
Sales Performance,
Sales Forecasting,
Operational Performance,
Business Analytics,
Business Intelligence,
Cloud Computing,
Information Applications,
SFA