I am happy to share some insights from our latest Value Index research, which rates how well vendors’ offerings meet buyers’ requirements in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). The Ventana Research Value Index: Sales Performance Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. Drawing on our...
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Topics:
Sales,
Customer Experience,
Office of Finance,
Analytics,
Contact Center,
Data,
Sales Performance Management,
Financial Performance Management,
Digital Technology,
Digital Commerce,
Predictive Planning,
Conversational Computing,
collaborative computing,
mobile computing,
Subscription Management,
agent management,
intelligent sales,
AI and Machine Learning
Ensuring that the sales organization contributes as fully as possible to the success of the organization — to revenue, growth, prof itability and the overall customer experience — requires not only dedication but effective strategy and planning. A well-developed strategy and plan to utilize current and future sales talent is essential for the best possible sales performance. To carry out this mission, organizations need a set of coordinated sales-related activities, processes and systems that...
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Topics:
Sales,
Customer Experience,
Office of Finance,
Analytics,
Contact Center,
Data,
Sales Performance Management,
Financial Performance Management,
Digital Technology,
Digital Commerce,
Predictive Planning,
Conversational Computing,
collaborative computing,
mobile computing,
Subscription Management,
agent management,
intelligent sales,
AI and Machine Learning
The traditional office of finance has five main organs: accounting keeps the books; financial planning and analysis (FP&A) analyzes performance and manages the forward-looking activities of the company such as planning, budgeting and forecasting; corporate finance raises outside money; treasury takes care of the cash and bank accounts, and tax. The modern office of finance requires a sixth: Finance IT (FIT).
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Topics:
Office of Finance,
Analytics,
Financial Performance Management,
Price and Revenue Management,
Digital Technology,
Operations & Supply Chain,
ERP and Continuous Accounting,
blockchain,
robotic finance,
Predictive Planning,
Conversational Computing,
revenue and lease accounting,
collaborative computing,
Subscription Management,
AI and Machine Learning
By itself, data isn’t useful for business; the application of analytics is necessary to transform data into actionable information. Data analysis of one sort or another has long been a core competence of finance departments, applied to balance sheets, income statements or cash flow statements. Today, however, Finance must go beyond these basics by expanding the scope of the data being examined to include all financial and operational information that can yield actionable insights. Analysis thus...
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Topics:
Customer Experience,
Human Capital Management,
Voice of the Customer,
embedded analytics,
Learning Management,
Analytics,
Business Intelligence,
Collaboration,
Data Governance,
Data Lake,
Data Preparation,
Information Management,
Internet of Things,
Contact Center,
Data,
Product Information Management,
Sales Performance Management,
Workforce Management,
Financial Performance Management,
Price and Revenue Management,
Digital Technology,
Digital Marketing,
Digital Commerce,
ERP and Continuous Accounting,
blockchain,
natural language processing,
robotic finance,
Predictive Planning,
candidate engagement,
Intelligent CX,
Conversational Computing,
Continuous Payroll,
revenue and lease accounting,
collaborative computing,
mobile computing,
Subscription Management,
total rewards management,
intelligent marketing,
intelligent sales,
AI and Machine Learning
“Platform,” as used in the world of technology, originally referred to an operating system on which one could construct software applications. More recently, its usage has been expanded to apply to two types of business models. One enables third parties to create products and services that are complementary to a company’s core technology. For instance, both Apple and Salesforce have attracted a wide array of third-party software developers whose offerings greatly increase the value of each...
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Topics:
Human Capital Management,
Marketing,
Office of Finance,
Voice of the Customer,
Continuous Planning,
Information Management,
Internet of Things,
Workforce Management,
Financial Performance Management,
Price and Revenue Management,
Digital Marketing,
Digital Commerce,
Operations & Supply Chain,
Enterprise Resource Planning,
ERP and Continuous Accounting,
robotic finance,
Predictive Planning,
revenue and lease accounting,
collaborative computing,
mobile computing,
Subscription Management
Business planning in most companies is a relic, a process hemmed in by obsolete conceptions of what it can be. “Business planning” encompasses all of the forward-looking activities in which companies routinely engage, including marketing, sales, customer, supply chain and workforce planning as well as budgeting. In our view companies today can fundamentally change how they plan thanks to the maturation of information technology. Current systems can support better business planning as well as...
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Topics:
Office of Finance,
Financial Performance Management,
Price and Revenue Management,
ERP and Continuous Accounting,
robotic finance,
Predictive Planning,
revenue and lease accounting
From my perspective there were two significant takeaways from this year’s SuiteWorld. The first is that, almost two years on from the announced acquisition of NetSuite by Oracle, the combination has achieved its immediate objectives in growing NetSuite’s business, especially in Europe and Asia, and accelerating product development efforts. The second takeaway is that, at least for now, the unit appears to continue to operate as if the combination were a private equity investment by a public...
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Topics:
Office of Finance,
Financial Performance Management,
Enterprise Resource Planning,
ERP and Continuous Accounting,
robotic finance,
Predictive Planning
Prophix is a financial performance management (FPM) suite from Prophix Software offering statutory financial consolidation, planning, budgeting and reporting capabilities designed expressly for midsize companies and divisions of larger corporations. The chief financial officer of a midsize company faces a different set of challenges than those in larger corporations or small businesses. A midsize company typically has grown to the point where it must have capabilities similar to those of a...
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Topics:
Office of Finance,
Financial Performance Management,
Predictive Planning
Last week, Scout RFP held their 2nd annual user conference, Spark 2019. Scout’s software is designed to manage sourcing and procurement processes in companies. Even with a very targeted focus, there was one key aspect that stood out compared to all the other conferences I usually attend; Spark 2019 mainly focused on customer success with little time devoted to promoting the software itself. Strategically, this fits in with Scout RFP's customers and target audiences. Scout’s users represent a...
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Topics:
ERP,
Office of Finance,
FPM,
Price and Revenue Management,
procurement,
Predictive Planning,
sourcing,
Scout RFP