Interactive Intelligence (ININ) recently invited partners, consultants and analysts to Portugal to hear about the latest developments in its products. Not surprisingly given the extensive range of products it now supports, none of us had much time to enjoy Lisbon but were put through an intensive program of presentations and discussions.
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Topics:
Predictive Analytics,
Social Media,
Customer Analytics,
Customer Experience,
Customer Feedback Management,
Social CRM,
Speech Analytics,
Voice of the Customer,
RightNow,
Operational Performance,
Analytics,
Business Mobility,
Cloud Computing,
Customer & Contact Center,
Customer Service,
Workforce Performance,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Desktop Analytics,
Interactive Intelligence,
Text Analytics,
Unified Communications,
Workforce Management
In various forms, business intelligence (BI) – as queries, reporting, dashboards and online analytical processing (OLAP) – is being used increasingly widely. And as basic BI capabilities spread to more organizations, innovative ones increasingly are exploring how to take advantage of the next step in the strategic use of BI: predictive analytics. The trend in Web searches for the phrase “predictive analytics” gives one indication of the rise in interest in this area. From 2004 through 2008, the...
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Topics:
Predictive Analytics,
Predixion,
R,
Revolution Analtyics,
Sales Performance,
SAS,
Social Media,
Supply Chain Performance,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Business Technology,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
IBM SPSS,
Information Builders,
Information Technology,
KXEN,
Netezza,
Oracle,
Tibco,
Workforce Performance
Since last summer, Portrait Software has been part of the Pitney Bowes Business Insight (PBBI) subsidiary. Since the acquisition the combined teams have been putting together a comprehensive set of products to support data quality and customer interaction management. The suite includes the Portrait Self-Service Analytics, Miner, Uplift, Uplift Optimizer, Dialogue, Interaction Optimizer and Foundation modules. The first four provide insights to understand customer interactions and the other...
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Topics:
Predictive Analytics,
Sales Performance,
Social Media,
Customer Analytics,
Customer Experience,
Operational Performance,
Business Analytics,
Business Collaboration,
Cloud Computing,
Customer & Contact Center,
Call Center,
Contact Center,
CRM,
Data Mining
