ISG Software Research Analyst Perspectives | Operational Performance Management (OPM) (2)

Our recently completed benchmark research on data and analytics in the cloud shows that analytics deployed in cloud-based systems is gaining widespread adoption. Almost half (48%) of participating organizations are using cloud-based analytics, another 19 percent said they plan to begin using it within 12 months, and 31 percent said they will begin to use cloud-based analytics but do not know when. Participants in various areas of the organization said they use cloud-based analytics, but front-office functions such as marketing and sales rated it important more often than did finance, accounting and human resources. This front-office focus is underscored by the finding that the categories of information for which cloud-based analytics is most often deemed important are forecasting (mentioned by 51%) and customer-related (47%) and sales-related (33%) information. The research also shows that while adoption is high, organizations face challenges as they seek to realize full value from their cloud-based data and analytics initiatives. Our Performance Index analysis reveals that only one in seven organizations reach the highest Innovative level of the four levels of performance in their use of cloud-based analytics. Of the four dimensions we use to further analyze performance, organizations do better in Technology and Process than in Information and People. That is, the tools and analytic processes used for data and analytics in the cloud have advanced more rapidly than users’ abilities to work with their information. The weaker performance in People and Information is reflected in findings on the most common barriers to deployment of cloud-based analytics: lack of confidence about the security of data and analytics, mentioned by 56 percent of organizations, and not enough skills to use cloud-based analytics (42%). Given the top barrier of perceived data security issues, it is not surprising the research finds that the largest percentage of organizations (66%) use a private cloud, which by its nature ostensibly is more secure, to deploy analytics; fewer use a public cloud (38%) or a hybrid cloud (30%), although many use more than one type today. We know from tracking analytics and business intelligence software providers that operate in the public cloud that this is changing quite rapidly. Comparing deployment by industry sector, the research analysis shows that private and hybrid clouds are more prevalent in the regulated areas of finance, insurance and real estate and government than in services and manufacturing. The research suggests that private and hybrid cloud deployments are used more often for analytics where data privacy is a concern. Furthermore, organizations said that access to data for analytics is easier with private and hybrid clouds (29% for public cloud vs. 58% for private cloud and 67% for hybrid cloud). In addition, organizations using private and hybrid cloud more often said they have improved communication and information sharing (56% public vs. 72% private and 70% hybrid). Thus, the research data makes clear that organizations feel more comfortable implementing analytics in a private or hybrid cloud in many areas. Private and hybrid cloud implementations of data and analytics often coincide with large data integration efforts, which are necessary at some point to benefit from such deployments. Those who said that integration is very important also said more often than those giving it less importance that cloud-based analytics helps their customers, partners and employees in an array of ways, including improved presentation of data and analytics (62% vs. 43% of those who said integration is important or somewhat important), gaining access to many different data sources (57% vs. 49%) and improved data quality and data management (59% vs. 53%). We note that the focus on data integration efforts correlates more with private and hybrid cloud approaches than with public cloud approaches, thus the benefits cannot be directly assigned to the various cloud approaches nor the integration efforts. Another key insight from the research is that data and analytics often are considered in conjunction with mobile and collaboration initiatives which have different priorities for business than IT or in consumer markets. Nine out of 10 organizations said they use or intend to use collaboration technology to support their cloud-based data and analytics, and 83 percent said they need to support data access and analytics on mobile devices. Two-thirds said they support both tablets and smartphones and multiple mobile operating systems, the most important of which are Apple iOS (ranked first by 60%), Google Android (ranked first by 26%) and Microsoft Windows Mobile (ranked first by 13%). We note that Microsoft has a higher percentage of importance here than its reported market share (approximately 2.5%) would suggest. Similarly, Google Android has greater penetration than Apple in the consumer market (51% vs. 41%). We expect that the influence of mobile operating systems related to data and analytics in the cloud will continue to evolve and be impacted by upcoming corporate technology refreshment cycles, the consolidation of PCs and mobile devices, and the “bring your own device” (BYOD) trend. The research finds that usability (63%) and reliability (57%) are the top technology buying criteria, which is consistent with our business technology innovation research conducted last year. What has changed is that manageability is cited as very important as often as functionality, by approximately half of respondents, a stronger showing than in our previous research. We think it likely that manageability is gaining prominence as cloud providers and organizations sort out issues in who manages deployments along with usage and licensing, along with who actually owns your data in the cloud which my colleague Robert Kugel has discussed. As the research shows, the importance of cloud data and analytics is continuing to grow. The importance of this topic makes me eager to discuss further the attitudes, requirements and future plans of organizations that use data and analytics in the cloud and to identify the best practices of those that are most proficient in it. For more information on this topic, and learn more on best practices for data and analytics in the cloud, and download the executive summary of the report to improve your readiness. Regards, Tony Cosentino Vice President and Research Director

Analyst Perspectives

Data and Analytics in the Cloud is a Reality Today

Skills Gap Challenges Potential of Predictive Analytics

Does Pricing and Revenue Optimization Make My Bottom Line Look Fatter?

Our Analyst Perspective Policy

Our Analysts

David Menninger

Jeff Orr

Keith Dawson

Mark Smith

Matt Aslett

Matthew Brown

Robert Kugel

Stephen Hurrell

ISG Software Research

Subscribe to Email Updates

Posts by Month

Posts by Topic

Analyst Perspectives Archive

Company

Resources

Helpful Links