The last decade has seen exponential growth amongst subscription-based business models. Pioneered in the B2C market with cloud-based SaaS offerings, the last decade has seen exponential growth in the share of the economy that is now subscription based. Increasingly, this modern business model is permeating throughout more traditional style industries and companies. But regardless of whether a company is natively subscription based, or is transitioning, maintaining this growth requires...
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Topics:
Sales,
Customer Experience,
Office of Finance,
Voice of the Customer,
embedded analytics,
Analytics,
Business Intelligence,
Collaboration,
Internet of Things,
Contact Center,
Product Information Management,
Price and Revenue Management,
Digital Commerce,
Enterprise Resource Planning,
ERP and Continuous Accounting,
natural language processing,
robotic finance,
revenue and lease accounting,
Subscription Management,
agent management,
intelligent sales,
sales enablement,
AI and Machine Learning
An important recent development in software designed for the Office of Finance is the addition of what we’re calling a data aggregation device (DAD) for analytical applications. A DAD automates the collection of data from disparate sources using, for example, application programming interfaces (APIs) and robotic process automation (RPA). With a DAD, users of the analytical application have immediate access to a much broader data set; one that incorporates operational as well as financial data...
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Topics:
Office of Finance,
Analytics,
Business Intelligence,
Data,
Financial Performance Management,
Price and Revenue Management,
robotic finance,
Predictive Planning,
AI and Machine Learning
In this Analyst Perspective from Robert Kugel, learn how FP&A can redefine its mission to achieve the long-stated goal of making it more of a strategic partner with the rest of the organization. This means fully adopting integrated business planning, a high participation, collaborative, action-oriented approach to planning and budgeting built on frequent, short planning sprints. Short planning cycles enable companies to achieve greater agility in responding to market or competitive changes, and...
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Topics:
FP&A,
Office of Finance,
Budgeting,
Business Planning,
CFO,
financial planning,
forecasting
Subscription-based business models have seen exponential growth over the last decade. The growth of this recurring revenue business model, where a subscriber commits to repeatedly pay for a good or device for a fixed or indefinite timeline, has been caused by the shift from the one-time selling of physical products to selling digital services on a subscription basis. The first phase of this transformation was led by “digitally native” organizations, typically B2C, that have only ever offered...
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Topics:
Sales,
Customer Experience,
Office of Finance,
Voice of the Customer,
embedded analytics,
Analytics,
Business Intelligence,
Collaboration,
Internet of Things,
Contact Center,
Product Information Management,
Price and Revenue Management,
Digital Commerce,
Enterprise Resource Planning,
ERP and Continuous Accounting,
natural language processing,
robotic finance,
revenue and lease accounting,
Subscription Management,
agent management,
intelligent sales,
sales enablement,
AI and Machine Learning
A great deal has changed in how finance and accounting departments operate since the start of 2020. To cope with unprecedented conditions, many departments have found that significant changes to their processes and operating methods are not only possible, they’re necessary. With workers unable to be in office, organizations have learned how to work virtually using videoconferencing, and adopted a variety of new software that make it possible to work under any conditions. Software that automates...
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Topics:
Office of Finance,
Financial Performance Management,
robotic finance,
Predictive Planning
One of the challenges of being a practically minded technology analyst is squaring the importance of “the next big thing” with the reality of what most organizations are doing. For decades it’s been the case that “the next big thing” in the world of information technology is easily several years ahead of where most organizations are in their use of technology. And before most organizations can realize the benefit of some whiz-bang technology, they frequently need to address a range of more...
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Topics:
Human Capital Management,
Marketing,
Office of Finance,
Analytics,
Business Intelligence,
Sales Performance Management,
Financial Performance Management,
Price and Revenue Management,
Digital Marketing,
Work and Resource Management,
Digital Commerce,
Operations & Supply Chain,
Enterprise Resource Planning,
ERP and Continuous Accounting,
robotic finance,
Predictive Planning,
revenue and lease accounting,
Subscription Management,
intelligent sales,
AI and Machine Learning
Over the past several months, I have discussed a wide range of topics that organizations must consider and appropriately prioritize to maintain business continuity during periods of upheaval. But sometimes it’s important to take a step back and reflect on a critical and recurring theme: experiences. The array of experiences across the workforce and business processes both inside and outside of the organization are an essential part of an organization’s success. Leadership must give these...
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Topics:
Sales,
Customer Experience,
Human Capital Management,
Marketing,
Office of Finance,
Analytics,
Business Intelligence,
Collaboration,
Internet of Things,
Data,
Sales Performance Management,
Workforce Management,
Workforce Planning,
Operations & Supply Chain,
Total Compensation Management,
Conversational Computing
Business planning is an essential part of an organization’s focus on its future performance and overall potential because it ensures continuous operations, even in black-swan events. Planning across the entire organization needs to be a critical priority and leadership should give it the attention it deserves. In challenging times, a focus on execution tends to take hold — this is not unreasonable but in focusing on satisfying immediate customer and workforce needs and putting out fires,...
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Topics:
Sales,
Human Capital Management,
Office of Finance,
Continuous Planning,
Analytics,
Business Intelligence,
Collaboration,
Internet of Things,
Data,
Sales Performance Management,
Workforce Management,
Financial Performance Management,
Price and Revenue Management,
Operations & Supply Chain,
Enterprise Resource Planning,
ERP and Continuous Accounting,
Total Compensation Management,
Predictive Planning,
Conversational Computing
The workforce is an essential part of an organization’s overall business potential because it ensures continuous operations, even in black-swan events. The workforce is the core of the organization and should get the attention it deserves. In challenging times, a “customer-first” mentality tends to take hold — this is not unreasonable but in focusing on satisfying customers and opportunities, business leaders too often forget that the workforce experience is essential to achieving desired...
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Topics:
Sales,
Customer Experience,
Human Capital Management,
Office of Finance,
Voice of the Customer,
Continuous Planning,
Business Continuity,
Analytics,
Business Planning,
Workforce Analytics,
Workforce Management,
Digital Technology,
Operations & Supply Chain,
Robotic Process Automation,
employee experience,
Conversational Computing,
collaborative computing,
mobile computing,
agent management,
People Analytics,
AI and Machine Learning
Workiva recently introduced Chains, a visual workflow tool for the Workiva platform. Individuals use Chains to create and manage linear sequences of tasks that they otherwise would have to execute manually, for example, automatically updating a report with the most current dataset. Chains is like old-style Excel macros in its simplicity; users configure sequences with a drag-and-drop visual interface. There’s nothing to code and it’s easy to follow the sequence and the logic that drives the...
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Topics:
Office of Finance,
Financial Performance Management,
ERP and Continuous Accounting,
Reporting, XBRL, iXBRL, document management