Doing more with less is the defining characteristic of finance and accounting departments in midsize enterprises, which ISG research defines as organizations with between 100 and 999 workers. One frustrating truth confronting executives in these organizations is that, once their company stops being a small business, it has many of the same challenges that large enterprises face but with fewer resources to deal with them. Over the past two decades, advances in information technology have had the...
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Topics:
Office of Finance,
Business Planning,
ERP and Continuous Accounting,
natural language processing,
digital finance,
Generative AI,
Procure-to-Pay,
Consolidate and Close Management
I previously explained that data observability software has become a critical component of data-driven decision-making. Data observability addresses one of the most significant impediments to generating value from data by providing an environment for monitoring the quality and reliability of data on a continual basis. Maintaining quality and trust is a perennial data management challenge, the importance of which has come into sharper focus in recent years thanks to the rise of artificial...
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Topics:
AI,
data operations,
Machine Learning Operations,
Analytics and Data
I recently attended Infor’s Velocity Summit, designed to showcase the latest versions of its CloudSuite ERP software. Also center stage were Infor’s advances in artificial intelligence and process mining as well as its environmental, social and governance application and supply chain optimization enhancements.
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Topics:
Office of Finance,
ERP and Continuous Accounting,
natural language processing,
digital finance,
Sustainability Management,
AI & Machine Learning,
Continuous Supply Chain & ERP,
Generative AI
Software providers have identified “openness” as a key consideration for contact center buyers. Since there is no generally accepted rule about what makes a system open, it makes sense for us to examine what components contribute to that quality, and why it should be thought of as a good thing.
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Topics:
Customer Experience,
Contact Center,
Generative AI
The adoption of cloud environments for analytic workloads has been a key feature of the data platforms sector in recent years. For two-thirds (66%) of participants in ISG’s Data Lake Dynamic Insights Research, the primary data platform used for analytics is cloud based. Many enterprises adopted cloud-based analytic data platforms with a view to improving operational efficiencies by reducing the need for upfront investment in physical infrastructure as well as the ability to scale cloud services...
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Topics:
data operations,
data platforms,
Analytics and Data
Artificial Intelligence and generative AI are beginning to change how enterprises do many things, especially planning and budgeting. This technology has the potential to significantly redefine the mission of the financial planning and analysis group. It will do so by substantially reducing the time spent on the purely mechanical aspects of day-to-day tasks. AI is also making it easier for executives and managers to rapidly forecast, plan and analyze to promote deeper situational awareness and...
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Topics:
Office of Finance,
Analytics,
Business Planning,
Workforce Management,
digital finance,
Revenue Management,
AI and Machine Learning
For many years, HR teams encountered an endless stream of buzzwords often intended to garner excitement about new technological developments or further evolution of the HR profession. Unfortunately, this often leads us down unproductive paths in the attempt to be part of the conversation. Often, executives and senior leaders will express a requirement to include the latest buzzwords in any software RFPs as a minimum for participation. HR teams find themselves in a position of compliance but...
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Topics:
Human Capital Management,
Learning Management,
Talent Management,
Workforce Management,
Payroll Management,
Total Compensation Management,
employee experience
The structures that govern enterprise security teams are under scrutiny. A recent report from a government watchdog group has taken issue with Microsoft’s cybersecurity strategies in the wake of its Exchange Server attacks, prompting the enterprise software giant to re-evaluate its reporting structures. The implications of this shift extend beyond Microsoft itself, with cybersecurity becoming a leading challenge for companies from every industry as cyber and ransomware attacks have grown in...
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Topics:
Digital Technology,
Cybersecurity,
Digital Security,
CISO
Verint is operating in quite a different marketplace for contact center and agent management technology than existed five years ago. We have seen tremendous innovation and expansion of the available technologies for running centers and optimizing the performance of the human labor pool, as well as an explosion of tools built to automate customer interactions.
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Topics:
Customer Experience,
Contact Center,
agent management,
Customer Experience Management
Agents are all the rage—and for a good reason. They are a way to automate work almost effortlessly so that repetitive and boring tasks get done with the least amount of effort on the part of the operator. In business, agents can be a boon for customer satisfaction and a way to improve worker productivity. They are alluring, with an almost unlimited number of potential use cases.
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Topics:
Office of Finance,
Business Planning,
ERP and Continuous Accounting,
natural language processing,
digital finance,
Work Management,
Generative AI,
AI and Machine Learning,
Digital Applications,
Procure-to-Pay,
Order-to-Cash,
Consolidate and Close Management