About the Analyst
Mark Smith
Mark is responsible for the overall direction of Ventana Research and drives the global research agenda covering both business and technology areas. He defined the blueprint for Information Management and Performance Management as the linking together of people, processes, information and technology across organizations to drive effective results. Mark is an expert in technology for business from Performance Management, Business Intelligence, Analytics to Information Management across finance, operations and IT. Mark has held CMO, product development and research roles at companies such as SAP, META Group, Oracle and IRI Software. He has experience across major industries including banking, consumer products, food and beverage, insurance, manufacturing, pharmaceutical and retail and consumer services.
The annual Ventana Research Digital Innovation Awards showcases advances in the productivity and potential of business applications, as well as technology that contributes significantly to improved efficiency and productivity in the processes and the performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations that advance business and IT.
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Topics:
embedded analytics,
Analytics,
Business Intelligence,
Collaboration,
Digital Technology,
natural language processing,
Conversational Computing,
collaborative computing,
mobile computing,
AI and Machine Learning
The annual Ventana Research Digital Innovation Awards showcases advances in the productivity and potential of business applications, as well as technology that contributes significantly to improved efficiency and productivity in the processes and the performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations that advance business and IT.
Read More
Topics:
Customer Experience,
Marketing,
Digital Marketing,
Digital Commerce
The annual Ventana Research Digital Innovation Awards showcases advances in the productivity and potential of business applications, as well as technology that contributes significantly to improved efficiency and productivity in the processes and the performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations that advance business and IT.
Read More
Topics:
Sales,
Marketing,
embedded analytics,
Analytics,
Sales Performance Management,
Digital Technology,
intelligent marketing,
sales enablement,
AI and Machine Learning
The annual Ventana Research Digital Innovation Awards showcases advances in the productivity and potential of business applications, as well as technology that contributes significantly to improved efficiency and productivity in the processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy innovations in technology that advance business and IT.
Read More
Topics:
Customer Experience,
Voice of the Customer,
Contact Center,
Digital Technology,
Digital Commerce,
Conversational Computing,
collaborative computing,
agent management
The annual Ventana Research Digital Innovation Awards showcases advances in the productivity and potential of business applications, as well as technology that contributes significantly to improved efficiency and productivity in the processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations that advance business and IT.
Read More
Topics:
Customer Experience,
Human Capital Management,
Marketing,
Analytics,
Internet of Things,
Contact Center,
Data,
Digital Technology,
Digital Commerce,
Operations & Supply Chain,
blockchain,
employee experience,
candidate engagement,
Conversational Computing,
collaborative computing,
mobile computing,
agent management,
extended reality,
business digital commerce,
work experience management,
AI and Machine Learning
The annual Ventana Research Digital Innovation Awards showcases advances in the productivity and potential of business applications, as well as technology that contributes significantly to improved efficiency and productivity in the processes and the performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations that advance business and IT.
Read More
Topics:
Customer Experience,
Human Capital Management,
Office of Finance,
Contact Center,
Workforce Management,
Digital Technology,
Operations & Supply Chain,
Enterprise Resource Planning,
ERP and Continuous Accounting,
robotic finance,
employee experience,
continuous supply chain,
agent management,
work experience management
Economic dynamics and market pressures during a black-swan event can wreak havoc on efforts to effectively manage revenue operations and pricing for business continuity. For many organizations, environmental changes disrupt the methods by which these essential business processes are managed can be disrupted, damaging the revenue streams that create profitability. The array of pricing strategies and related promotional tactics across channels for configure, price and quote (CPQ), digital...
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Topics:
Sales,
Customer Experience,
Human Capital Management,
Marketing,
Analytics,
Business Intelligence,
Collaboration,
Internet of Things,
Data,
Product Information Management,
Sales Performance Management,
Workforce Management,
Workforce Planning,
Price and Revenue Management,
Total Compensation Management,
Conversational Computing
Over the past several months, I have discussed a wide range of topics that organizations must consider and appropriately prioritize to maintain business continuity during periods of upheaval. But sometimes it’s important to take a step back and reflect on a critical and recurring theme: experiences. The array of experiences across the workforce and business processes both inside and outside of the organization are an essential part of an organization’s success. Leadership must give these...
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Topics:
Sales,
Customer Experience,
Human Capital Management,
Marketing,
Office of Finance,
Analytics,
Business Intelligence,
Collaboration,
Internet of Things,
Data,
Sales Performance Management,
Workforce Management,
Workforce Planning,
Operations & Supply Chain,
Total Compensation Management,
Conversational Computing
Business planning is an essential part of an organization’s focus on its future performance and overall potential because it ensures continuous operations, even in black-swan events. Planning across the entire organization needs to be a critical priority and leadership should give it the attention it deserves. In challenging times, a focus on execution tends to take hold — this is not unreasonable but in focusing on satisfying immediate customer and workforce needs and putting out fires,...
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Topics:
Sales,
Human Capital Management,
Office of Finance,
Continuous Planning,
Analytics,
Business Intelligence,
Collaboration,
Internet of Things,
Data,
Sales Performance Management,
Workforce Management,
Financial Performance Management,
Price and Revenue Management,
Operations & Supply Chain,
Enterprise Resource Planning,
ERP and Continuous Accounting,
Total Compensation Management,
Predictive Planning,
Conversational Computing
The workforce is an essential part of an organization’s overall business potential because it ensures continuous operations, even in black-swan events. The workforce is the core of the organization and should get the attention it deserves. In challenging times, a “customer-first” mentality tends to take hold — this is not unreasonable but in focusing on satisfying customers and opportunities, business leaders too often forget that the workforce experience is essential to achieving desired...
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Topics:
Sales,
Customer Experience,
Human Capital Management,
Office of Finance,
Voice of the Customer,
Continuous Planning,
Business Continuity,
Analytics,
Business Planning,
Workforce Analytics,
Workforce Management,
Digital Technology,
Operations & Supply Chain,
Robotic Process Automation,
employee experience,
Conversational Computing,
collaborative computing,
mobile computing,
agent management,
People Analytics,
AI and Machine Learning
