ADP, a longtime leader in the payroll software market, ranks first overall in this Value Index evaluation. The vendor is a Value Index Leader in the aggregated Product 
categories thanks to a robust set of capabilities and payroll coverage in more than 100 countries. It manages more HCM-related customer data in the cloud than any HCM vendor and offers valuable analytics for benchmarking and machine learning. The company’s acquisition of Celergo last year expanded its global footprint and it continues to broaden its partner ecosystem.
Its products, ADP Workforce Now, ADP Vantage HCM and ADP GlobalView Payroll, lead the field in the Capability category while also demonstrating strength in Reliability, Manageability and Usability. The offerings provide broad support for modern payroll
features such as payroll cards, ADP WorkMarket for managing freelance workers and DataCloud, a best-in-class repository that enables organizations to benchmark salaries and identify and address any equity gaps. ADP also offers a superior mobile experience and provides good case studies and support for building a business case.
Our evaluation finds room for improvement in the TCO/ROI and Adaptability categories, the former because business case support and ROI tools could be richer and the latter because self-service configurability of the Payroll KPI dashboard is not as simple as it could be for operations and management. Easier real-time interoperability with third-party applications would improve an already strong showing, and the vendor currently is testing a product that addresses this by embracing a more platform-based approach.
Since this Value Index evaluation, ADP has also recently added the ability to view and report on combined GlobalView and Celergo data in a common currency using the ADP Global Insights Dashboard. The vendor has been a key provider in the payroll software and services market for the last 50 years, and its current offering largely justifies its reputation as an industry leader.
This research-based index is the most comprehensive assessment of the value of payroll software in the industry. You can learn more about our Value Index as an effective vendor selection and RFI/RFP tool here. Participating vendors can learn more about how to use the Value Index here.
ISG Software Research
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