Services for Organizations

Using our research, best practices and expertise, we help you understand how to optimize your business processes using applications, information and technology. We provide advisory, education, and assessment services to rapidly identify and prioritize areas for improvement and perform vendor selection

Consulting & Strategy Sessions

Ventana On Demand

    Services for Investment Firms

    We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.

    Consulting & Strategy Sessions

    Ventana On Demand

      Services for Technology Vendors

      We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.

      Analyst Relations

      Demand Generation

      Product Marketing

      Market Coverage

      Request a Briefing


        Analyst Perspectives

        << Back to Blog Index

        Operational Intelligence Gets Boost from eg solutions



        The market for operational intelligence (OI) has grown as organizations realize the importance of having information in real time and in the right context. To accomplish this requires that operational data is processed as it happens, commonly by being packaged into what are called events and made available through technologies for complex event processing or event monitoring. Operational intelligence has long been part of our research focus. In benchmark research on it, we found that optimizing business processes and reducing time to respond drive more than 70 percent of organizations to invest in OI and that utilization of events for managing risk and complying with regulations is important to more than half of organizations today.

        One technology vendor I came across about a year ago is eg solutions, whose tools help business professionals in operational roles gain rapid insight about their organization’s processes. The company has 20 years of experience in providing tools for customers mostly in the United Kingdom and South Africa. In 2009 eg’s customer Legal & General won the Ventana Research Leadership Award for Operational Intelligence. This year the vendor acquired XTAQ, which developed tools for real-time data capture that can help in the processing of events for operational intelligence. I recently received an update on the company’s progress.

        The product suite is called eg operational intelligence, and its tools work together in measuring, managing, improving and optimizing operational activities. The acquisition of XTAQ contributed a product called Nuqleus 3D for capturing events, beginning the measurement process and creating metrics. This acquisition was important as my research shows that an incomplete view of event information is the top dissatisfaction of organizations with OI technology today. A tool called eg work manager provides the ability to allocate and schedule work, then track and manage it in real time as input for determining future plans and forecasts. As well as real-time or historical information, eg operational intelligence can provide a predictive view. Its reports and methods of exporting data provide a means to improve performance through various metrics ranging from volumes and service to productivity and skills. These capabilities are part of a transformation from applications and tools built on a foundation of data and databases foundation to a foundation of events and event processing – the key difference is that the new technology operates at the pace of actions triggered across a network or the Internet.

        Operational intelligence and the tools eg solutions provides can complement a range of other business systems, such as CRM, customer experience and interaction systems or workforce and operational process management systems. This platform and set of tools can be applied to business processes in the back or front office. The vendor promotes a short-time-to-value implementation model and guarantees that customers will see tangible improvements within 20 weeks of deployment. The business reasons for investment into operational intelligence, from improved customer experience to data quality and compliance, along with cost reduction can soon cover the cost of taking on a new business technology project. As outlined in my 2010 perspective (See: “Using Innovative and Disruptive Technology in 2010”), operational intelligence is one of the key technology areas in which companies can gain not just a competitive advantage but material improvements to their organizational effectiveness.

        Let me know your thoughtsor come and collaborate with me on Facebook,LinkedInand Twitter

        Regards,

        Mark Smith – CEO & EVP Research

        Mark Smith
        Partner, Head of Software Research

        Mark Smith is the Partner, Head of Software Research at ISG, leading the global market agenda as a subject matter expert in digital business and enterprise software. Mark is a digital technology enthusiast using market research and insights to educate and inspire enterprises, software and service providers.

        JOIN OUR COMMUNITY

        Our Analyst Perspective Policy

        • Ventana Research’s Analyst Perspectives are fact-based analysis and guidance on business, industry and technology vendor trends. Each Analyst Perspective presents the view of the analyst who is an established subject matter expert on new developments, business and technology trends, findings from our research, or best practice insights.

          Each is prepared and reviewed in accordance with Ventana Research’s strict standards for accuracy and objectivity and reviewed to ensure it delivers reliable and actionable insights. It is reviewed and edited by research management and is approved by the Chief Research Officer; no individual or organization outside of Ventana Research reviews any Analyst Perspective before it is published. If you have any issue with an Analyst Perspective, please email them to ChiefResearchOfficer@isg-research.net

        View Policy

        Subscribe to Email Updates

        Posts by Month

        see all

        Posts by Topic

        see all


        Analyst Perspectives Archive

        See All